You need to reset your 2FA settings in NetSuite if you:

• Lose your phone.
• Change your phone number.
• Change your authenticator app.
• Change your verification code delivery method.

When you click the Reset 2FA Settings link, you remove the existing 2FA setup information.

To reset your 2FA settings:

You can reset your 2FA settings from the Settings portlet on your Home page (Dashboard) by using the Reset 2FA Settings link in the Settings portlet.

1. Find the Settings portlet on your Home page. If you cannot locate the Settings portlet, see Finding Your Settings Portlet.
2. Click the Reset 2FA Settings link.
3. Enter your NetSuite password. You might also need to enter a verification code or backup code.
4. Click Reset.A confirmation screen states that your registered 2FA devices were successfully reset. You also receive an email notification from NetSuite that the phone number or authenticator app can no longer be used for 2FA access to NetSuite.

The next time you attempt to access the 2FA restricted role, you receive a verification code by email. Enter the code and click Submit, and you are prompted to set up your 2FA preferences in NetSuite. See Set up Your Preferences for Two-Factor Authentication (2FA).

If you are not able to log in to NetSuite to reset your 2FA settings, contact your account administrator for assistance.